Hours & Response Times
- Email response: within 1 business day, Monday to Friday
- Order & shipping support: 9 AM – 6 PM PST
- Wholesale & press inquiries: within 2 business days
- Returns processing: 7 to 10 business days after receipt of return
Mailing Address
TheVi Lab
Customer Care Department
1234 Sunset Boulevard, Suite 200
Los Angeles, CA 90028
United States
For returns, please email returns@thevilab.com first to obtain a Return Authorization (RA) number before shipping.
Looking for quick answers?
Most common questions about shipping, returns, ingredients, and product use are covered in our help articles.